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Privacy Policy
This Privacy Policy explains how Lamabet Casino may collect, use, store and disclose information when you visit our website, create an account, use our services or contact our support team. We aim to handle personal information responsibly and transparently. Please read this policy together with our Terms and Conditions and any other notices shown on the website.
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Information we may collect
When you use Lamabet Casino, we may collect information that identifies you or can reasonably be connected with you. The information collected depends on how you use the website, which services you access and the choices you make. We generally collect information directly from you, automatically from your device or through service providers supporting the website.
On this page
Account and contact details
When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also record your preferences, communications with us, support requests and information you provide when taking part in account or service enquiries.
Identity and verification information
To help verify an account, protect the platform and meet applicable obligations, we may request identity or address documents and related information. This may include information shown on an identity document, a photograph or other verification material. We may also handle information associated with age checks, account security checks and responsible gambling processes where relevant.
Payment and transaction records
We may handle records about deposits, withdrawals, wagers, account balances, payment methods, transaction dates and amounts, and the status of related requests. Payment details may be processed by payment providers. We do not need to retain or display complete payment credentials where those details are securely handled by a specialist provider.
Device, usage and cookie information
When you visit or use the website, we may receive technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, session information and interactions with website features. We may also use cookies and similar technologies to remember settings, support security, understand website use and improve performance.
Information from other sources
We may receive information from payment providers, identity and verification services, fraud prevention providers, technology providers or other parties that help us operate the website. We may combine this information with information collected from you or your device where this is reasonably necessary for the purposes described in this policy.
How we use information
We use personal information for clear business, security and service purposes. Depending on the circumstances, information may be used to:
- Create, administer and secure your Lamabet Casino account.
- Provide website features, gaming services, payment functions and customer support.
- Confirm your identity, age and account details where checks are required.
- Process deposits, withdrawals and other account transactions.
- Monitor activity, identify unusual behaviour and prevent fraud, financial crime, misuse and unauthorised access.
- Communicate with you about your account, transactions, service updates, security matters and support requests.
- Understand how players use the website and improve its design, functionality, content and reliability.
- Maintain records and meet legal, regulatory, court, law enforcement or other official requirements that apply to the service.
- Apply our Terms and Conditions, investigate complaints and protect our rights, players, staff and business operations.
- Send marketing or promotional communications where permitted and where you have provided the relevant permission or otherwise have a lawful basis to receive them.
We may use information in aggregated or de-identified form for analysis, reporting, security and service improvement. Information in this form is designed not to identify an individual player directly.
Communications and marketing
We may send service communications that are necessary for your account, including security notices, transaction messages and important changes to the website or applicable terms. These messages are different from optional marketing. You can ask us to stop marketing communications at any time. Marketing preferences may also be changed using an unsubscribe option included in a message, where available.
Cookies and similar technologies
Lamabet Casino may use cookies and similar technologies. A cookie is a small text file saved on your device by a website. Cookies can help the website remember your session, keep features working, support account security, understand general traffic patterns and remember selected preferences. Some cookies may be placed by service providers that help us with analytics, security, payments or website functionality.
Some cookies are necessary for the website to operate, while others help us understand use or provide a more convenient experience. Depending on your browser and device, you may be able to block, delete or restrict cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some features may become unavailable. Cookie choices may need to be repeated if you use another browser, device or clear your browser data.
Sharing, security and retention
Who may receive information
We may share information with carefully selected providers that help us operate the website and provide services. These may include hosting and technology providers, payment and transaction providers, identity and verification services, fraud prevention providers, customer support tools, analytics providers and professional advisers. We may also share information where necessary to protect the website or its users, respond to a lawful request, investigate suspected wrongdoing or meet an applicable legal obligation.
Service providers are expected to handle information only for appropriate purposes and with suitable security measures. Some providers may process information in another country. Where information is handled across borders, we take reasonable steps appropriate to the circumstances to support its protection and lawful handling.
Security measures
We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and information security procedures. No website, device or method of transmission can be guaranteed to be completely secure, so you should use a strong password, keep your login details private and contact support promptly if you suspect unauthorised account activity.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, to manage an ongoing relationship, resolve disputes, enforce agreements, protect the service or meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or place it beyond ordinary use, subject to technical and legal requirements.
Your privacy choices and data rights
Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. You may ask us to confirm whether we hold information about you and request access to that information. You may also ask us to correct information that is inaccurate, incomplete or out of date.
You may request deletion of your data in appropriate circumstances. Deletion may not always be possible immediately or in full where we need to retain records for security, dispute resolution, account administration or a period required by law. If we cannot fulfil a request, we will generally explain the reason, subject to any restrictions on what we can disclose.
You may withdraw consent to marketing at any time. Withdrawing marketing consent will not affect the lawfulness of processing that took place before withdrawal and will not stop essential account, security or transaction communications. You may also ask questions about how your information is used or raise a concern about our handling of your data.
How to make a request
To exercise your rights to access, correction or deletion, or to withdraw consent to marketing, contact us at support@lamabetcasino.wtf. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may ask for reasonable information to verify your identity before responding, helping to protect personal information from unauthorised disclosure.
We aim to respond to privacy requests within a reasonable timeframe. The time required may depend on the complexity of the request, the information involved and any verification needed. If your request concerns an account matter, we may also need to take steps to protect the account or complete required checks before making changes.
Changes to this policy
We may update this Privacy Policy when our services, technology, business practices or applicable requirements change. The updated version will be made available on the website, and the revised policy will apply from its stated effective date or, where no date is shown, from publication. We encourage you to review this page occasionally so you remain informed about how Lamabet Casino handles information.
